Have
you ever thought why a banana dessert costs 10$ in a 5 star restaurant although
the actual cost of the same bananas is less than 20 cents. If you have answered
that question then you have understood the art of storytelling.
I remember an instance about 5-6
years ago at a restaurant. I took waiter’s advice for a dessert after main
course. He suggested a banana dessert and explained the recipe (Nice ripened bananas,
baked on the charcoal fire, served with dark chocolate sauce, a touch of
caramel, nuts and strawberries. Wow! I was intrigued and excited to try the
same. It created a sense of urgency and couldn’t wait to relish the dish.
Realised after I received my cheque………I was charged USD10 (Indian Rs 500) for
the same. Phew!!.........but learnt an interesting proposition by paying 10$.
We
all package various stories at multiple instances; a job-seeking candidate packages
his story in a resume. The soft-skills, hard-skills and achievement story help
him/her to create a selling proposition among rest of the candidates and once
the story is sold to the interviewer it gets good pay package. Isn’t it? There
are many such examples from an individual’s day-to-day life. The marketers can
learn from these instances to create a compelling and selling proposition to
enable brand success and premium earning for their brand, business or service.
Many
global brands have been successful in storytelling and creating a compelling
proposition. Christian Lacroix one of my favourite Haute Couture designer is an expert in mixing Art, History & Fashion. Most of his designs are creation of Topsy-Turvy
mix. He favors hot colors of the Mediterranean region, a hodgepodge of
patterns, and experiments with fabrics, sometimes hand-woven in local
workshops. The story of CL’s mystique designs involving art, history and
fashion has created a differentiated proposition amongst other Haute Couture
brands.
Nestle, speaks about good food
leading to good life. The product development, positioning and communication
are always focused on nutrition. Nestle’s brand identity itself communicates the
story of warmth and care. Dabur in India talks about 100 years of legacy in
effective and natural cure to celebrate life. There are numerous such examples around
us. The story creates a differentiation for a brand, business, service or an
individual in the crowded place.
I
was attending a panel discussion on brand building last year. We were five
panel members addressing the queries of 200 promoters and business owners. The
discussion was moderated by one of the renowned brand consultant (don’t want to
share the name). Apart from me, we had chairman of an edible oil company, a
media expert and another brand consultant from Middle East. I was surprised to
see that I was the only person who was formally dressed up with a tie and a
jacket among 205 attendees and panel members. The moderator signalled at me and
addressed the audience that he (the moderator) will never wear a tie in this
kind of event as he doesn’t want to look different from the crowd. Well! My
response to his statement was “among all the people present in this room I
stood out in the crowd and our moderator was able to recognise me through this
differentiation. Similarly the market place is crowded like this banquet hall
and each one of us must create a differentiated look, a differentiated story to
break the clutter and standout”. The entire room was filled with the sound of whistles
and claps, as if I won some competition. I think audience loved that argument.... :-))
Nevertheless, the bottom-line is
that each one of us is a good storyteller and the same skillset must be
manifested in our business, brand, and service. Who know a simple banana story
may lead you to success!
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